Introduction & Controller Identity
Welcome to The Matesy Masquerade Estate. PlayMatesy Entertainment Ltd ("we," "us," or "our") is committed to protecting the privacy of our guests. This Privacy Policy details how we handle the personal information you provide when engaging with our 100% free social casino at playmatesy.com. We operate purely for entertainment purposes, offering a risk-free environment where no real money is wagered. PlayMatesy Entertainment Ltd, located at 71 Velvet Lane, London, W1D 4FA, United Kingdom, acts as the primary Data Controller for your information.
Information We Collect
To provide you with a seamless and elegant social gaming experience, we collect specific types of information. When you register for the Estate, we collect account details such as your chosen username, email address, and age verification data to ensure you meet our strictly 18+ requirement. Furthermore, we collect gameplay data—such as your Velvet Coins (VVC) balance, VIP Society Rank, and session duration—as well as standard device information including your IP address, browser type, and operating system to optimize performance and security.
How We Use Your Data
The information we gather is utilized exclusively to maintain, deliver, and enhance your social casino experience. Your data allows us to manage your virtual Velvet Coins balance, track your progression through the VIP Society Ranks, and ensure the technical stability of games like Masquerade Mates and Ballroom Wheel. We also use aggregated, anonymized data for analytical purposes, helping us understand guest preferences and improve the aristocratic atmosphere of our platform. We do not use your data to profile you for real-money gambling, as we offer none.
Cookie Guidelines & Consent
playmatesy.com employs cookies and similar tracking technologies to ensure our digital estate functions properly. Essential cookies are necessary for navigating the site and accessing secure areas like your Velvet Lounge profile. Performance and analytics cookies help us understand how guests interact with our games. Upon your first visit, you will be presented with a consent banner allowing you to accept or decline non-essential cookies. You may adjust these preferences at any time through your browser settings.
Data Sharing with Third Parties
We respect the secrecy of the masquerade. PlayMatesy will never sell your personal information to third parties. We may share limited data with trusted service providers who assist us in operating our website, conducting analytics, or providing customer support. These partners are legally bound to protect your data and may only use it for the specific tasks we authorize. We may also disclose information if required by law or to protect the safety and integrity of our social gaming community.
Your Rights & Contact Info
You retain full control over your personal data. You have the right to request access to the information we hold about you, ask for corrections to inaccurate data, or request the deletion of your account and associated personal information entirely. You may also opt out of promotional communications at any time. To exercise these rights, or if you have any questions about this Privacy Policy, please contact our support team at support@playmatesy.com.
Need further clarification?
If you require more details regarding our data practices, please reach out to our privacy team at support@playmatesy.com. We are here to ensure your time at the Estate is secure.